![]() In order to successfully navigate through a conflict situation, it is vital to understand conflict triggers – both our triggers and the triggers of the people we work with. Sometimes we can even feel as though we're being attacked, especially if our thoughts and feelings are deeply held. We see events as they occur through our own lens of experience and motivations, and because of this, it is often difficult to understand where others are coming from. When involved in a conflict situation, we see colleagues acting in ways that are very different from our own. Disagreement on methods to achieve a shared goal.Misinterpretation or misunderstanding of motives.Conflict in groups or teams is usually based on: People tend to enter into conflict about things that are important to them – so-called conflict triggers. The Strength Deployment Inventory® is a tool that helps teams do just that. Acknowledging and appreciating the strengths of the team means that conflict can be managed and authentic collaboration can occur. To make that happen, however, team members need to communicate effectively in order to understand one another. While "conflict" is usually perceived as a negative concept, it actually has the potential to be used as a catalyst for positive growth. It's not surprising that organizations, during times of significant change, report an increase in formal complaints, staff turnover, absenteeism, and interpersonal conflicts. Today's healthcare system is fraught with change: mergers, downsizing and reorganizations create workplace environments that are challenging, uncertain and stressful.
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